Automotive Fleet, December 2017

to be close to our clients especially larger decentralized fleets But our local offices also allow us to identify many prospects that are in the small to medium size market Our local structure attracts these small to medium size customers to us Do we have plans to change that No we dont We have a really successful model that has shown nice steady consistent growth Were going to continue on this path because its been working really well for us AF One growth area in the commercial fleet market is the vocational truck market Are you looking to expand your truck portfolio ADAMSON Yes we are seeing growth in that segment with delivery companies in particular getting goods and services from a port to distribution center and the last mile logistics In fact the majority of the vehicles in our portfolio are trucks In addition Enterprise offers a truck rental service as well which is particularly suited to providing seasonal and supplemental truck rentals We think this gives us a competitive advantage because were able to go in and talk to these clients and provide the right advice on the best fleet for their needs AF What are the future growth areas in the fleetmanagement business for Enterprise Fleet Management ADAMSON What excites me the most about the fleet industry is there are so many opportunities for growth There are so many vehicles out there that are still unmanaged from a fleet management perspective Theres growth in every industry which is really exciting because if one industry underperforms our business still grows because we are so diversified As I mentioned most of the vehicles that are owned by commercial fleets are unmanaged Reimbursement fleets are also a big opportunity State and local government is another area where weve grown a lot over the past several years The average age of fleets for state and local governments is 10 to 11 years old We can really help them AF Enterprise has introduced a fleet manager portal Could you explain its operation and the feedback youve received from your client base ADAMSON The feedback has been very positive from our customers Weve listened to them and added the access to the fleet system they wanted Weve had new clients say our technology and our website are better than what they experienced if they were with a competitor before We feel great were delivering the service and its competitive Theres more information on the website that customers want such as parking violations and citations Were going to continue enhancing the site in a number of ways with providing more document management and self service features being at the top of the list AF Could you talk about your Auto Integrate system on the maintenance management side ADAMSON Auto Integrate is great because were able to reduce driver downtime With Auto Integrate we can set pre approval limits Were able to liaise back and forth in real time with our repair shops in a more efficient way to reduce driver downtime For the shops we integrate them into our payment system The shop can submit an invoice to us Theyre paid the next day and that invoice is available on the customer website the next day as well A primary fleet contact can see the invoice for a job that was completed yesterday on their website today Its a huge feature We want vendors to think of us as their favorite FMC and theyre not going to think that way if they feel that were not paying the invoice quickly But if we dont get the bill then we cant pay it Auto Integrate provides real time information we can give our customers access to AF Can you talk about your mobile application ADAMSON We just launched our newest version of the mobile app which came out in July Were again trying to deliver more content to the app that will help engage the driver For example our maintenance card is available on the app and whats nice about that is it can be updated at any time If you swap vehicles the physical maintenance card doesnt need to be in the vehicle And you have a new maintenance card for that new vehicle What we need more than anything to help manage a fleet is accurate mileage information Telematics provides mileage but not all of our clients take advantage of our telematics product By getting more drivers on this app it gives us a better ability to get more accurate mileage so we can provide a more complete fleet management offering for our customers Its the most important thing we could ever collect from them corporate strategy AUTOMOTIVE FLEET I DECEMBER 2017 22 What excites me the most about the fleet industry is there are so many opportunities for growth There are so many vehicles out there that are still unmanaged from a fleetmanagement perspective said Brice Adamson of Enterprise Fleet Management