Automotive Fleet, December 2020
How technology empowers a competitive edge A majority of respondents across industries said GPS fleet tracking has had a beneficial impact on their fleet operations 72 consider fleet tracking very or extremely beneficial Within the transportation industry 62 of those currently using a GPS fleet tracking solution realized improved customer service This is terrific news as many businesses are finding it crucial to focus on service and support in addition to the quality of a product Rising customer expectations and the growing influence of online reviews increased technical complexity and a competitive landscape can put pressure on even the best run companies Other goals realized that can help give companies a leg up on the competition include ELD regulatory compliance improved routing improved productivity including number of jobs and vehicle utilization and improved vehicle maintenance Transportation industry 62 49 8 verizonconnect com 41 54 50 Improved customer service Improved productivity Improved compliance Improved routing Improved vehicle maintenance Goals achieved since implementing GPS tracking
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