Automotive Fleet, December 2020
Fleet technology drives results bolsters resilience Technology adoption and benefits show continued growth in a year like no other COVID 19 forced fleets across industries to navigate uncertainty and swiftly adapt to new ways of operating And despite this uncertainty 2020 saw continued investment in fleet technology Beyond the standard benefits fleet tracking helped businesses address the years unique challenges such as social distancing home garaging coordinating scheduling and dispatch from remote locations and pivoting to remain efficient in the face of schedule upheaval The Fleet Technology Trends Survey conducted for Verizon Connect by Bobit Business Media publishers of leading trade publications such as Automotive Fleet Business Fleet Government Fleet and Heavy Duty Trucking reported an increase of 8 from 64 in 2019 to 72 in 2020 in the number of fleets using GPS fleet tracking technology Here are some of the key takeaways 96 of fleets using GPS fleet tracking software found it beneficial Customer service emerged as one of the key areas of improvement for those who adopted fleet tracking technology with 54 reporting a marked improvement in this key performance indicator KPI This is up 4 from last year 2 verizonconnect com 55 of survey respondents reported a negative impact of the pandemic in 2020 However that did not stop fleets from experiencing remarkable returns from investing in technology 32 reported a positive return on investment ROI in just six months of implementing fleet tracking technology For new technologies in cab video was the star 35 of respondents said they used in cab video which includes both front facing and driver facing cameras In a time of economic and regulatory uncertainty keeping costs in check is vital for fleets In fact 44 of fleets rated increasing costs as a top challenge to daily fleet operations This is yet another area where fleets are seeing a positive impact from GPS fleet tracking respondents reported an average 8 decrease in fuel costs an 11 reduction in accident costs and a 10 decrease in labor costs This report based on surveys completed by more than 700 U S fleet managers executives and other mobile business professionals highlights the value fleet businesses are achieving by investing in fleet tracking technology
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